Refund & Cancellation Policy

To confirm an appointment, guests choose one of two payment options at checkout:

• 20% deposit — the remaining balance is paid in studio on the day of the visit.
• Full prepayment with a 5% discount applied to the total.

Guests who cancel at least 24 hours before the scheduled appointment receive a full refund of any amount paid — deposit or full prepayment — to the original payment method.

• Deposit bookings: the 20% deposit is forfeited and is not refundable.
• Full prepayment bookings: the 5% discount amount is forfeited; the balance is refunded to the original payment method.

One free reschedule is permitted when requested at least 24 hours before the appointment. Reschedules requested with less notice are treated as a late cancellation.

Refunds are processed via our payment provider (Tap Payments) to the original card or wallet. The amount typically appears within 7 to 14 business days, depending on the issuing bank.

If you are not satisfied with a service, please contact us within 24 hours at Booking@thewellnestway.sa or on WhatsApp. We will arrange a complimentary correction wherever possible. Refunds for completed services are reviewed case by case.

The Wellnest · Istanbul Street, Ash Shati District, Jeddah · +966 55 524 8533 · Booking@thewellnestway.sa